We offer 100% hassle-free return policy to our valued customers within 14 days of the invoice date
All unopened products we will issue a full refund and open products we will not be returned. We want our customers to be satisfied with their purchase. If for any reason you are not satisfied with your purchase, please follow the instructions below:
Please contact us by Email before shipping your product. Please mention the following when emailing us: Order Number and the reason for return, its that simple.
In order to get full refund the product MUST be unopened. Open products will qualify for store credit once we receive the product back. Store credit will depend on the amount of product consumed.
No Open products would not be refunded.
If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier’s delivery record in order for Aqua Natural Store to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Aqua Natural Store immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Aqua Natural Storeof damaged goods within the first 14 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 1-844-855-2230 to arrange for carrier inspection and a pick up of damaged merchandise.
Only exception to the above rule is cosmetic item(s), there is no return on cosmetics items.
DEFECTIVE products can be returned directly to Aqua Natural Storewithin 14 days from the invoice date, at Aqua Natural Storediscretion for: credit, replacement or exchange.
Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC can ONLY be replaced with the same item. After 14 days, all manufacturers’ warranties apply.