You will be charged tax based on the destination province or territory that your order is being shipped. When you complete your order, we will calculate the required tax based on your location.

At Aqua Natural Store, we aim to be the kindest, most friendly company you’ve ever shopped at. And your information is always transferred using secure lines. We never sell or give your private information to anyone else.

You can use the following payment methods on Aquanaturalstore.com: Visa/Visa debit, MasterCard, American Express, Visa Checkout, PayPal. At this time, we can only accept Canadian credit card numbers. We’re unable to accept cashier’s checks or money orders.

Our customers shop at Aquanaturalstore.com for convenience and the friendliest customer care imagineable. We have a massive selection of Green & Natural, Baby, and Wellness products to suit every need. We also offer quick shipping on orders across Canada.

We are located in beautiful Canada.

To order at Aquanaturalstore.com, you must be of the age of maturity as defined by your province or state. If you’re not an adult, please have a parent or guardian make your purchase for you.

As soon as you make your order, you’ll receive an order confirmation email from us to let you know that we received your order. You’ll receive another email when your order is being processed, which means that it is being picked and packed with care by our shipping team. Finally, you’ll receive one more email to let you know when we’ve shipped your order from our shipping centre! If you have a question about the status of your order, please reply to your order update email (you can also email us atinfo@aquanaturalstore.com). Providing us with your order ID (which you can find in your order confirmation emails) will allow our customer care team to help you more quickly. Didn’t receive an email confirmation for your order? This is probably because your email provider is putting our emails in your “Spam” or “Junk Mail” folder. Feel free to call us to confirm your order or check on its status, we’d be happy to hear from you!

We ship to all locations in Canada that are served by Canada Post.

Should the need arise to cancel an order after you’ve placed it, we will do our best to accommodate your request. Please be aware that order cancellation is a time-sensitive action, so please do get in touch with our Customer Care team as soon as possible. You can request a cancellation in one of the following ways: (1)PHONE:(506)-855-2230 (hours of availability here), (2)EMAIL: info@aquanaturalstore.com Please ensure that you include your Aquanaturalstore.com order number in your email, and/or have it readily available if you are phoning in. *Please note, that once your order moves into the “processing” stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery.

Orders are shipping using Canada Post. Aquanaturalstore.com provides two shipping options. Our standard “Economy Shipping” is free for qualifying orders. Economy Shipping will deliver your package using standard shipping methods. “Express Shipping” is a premium service that is provided by our shipping partners. After leaving our distribution centre, our shipping partners will prioritize your package and work to deliver it as quickly as possible.

All orders require 1-3 business days of processing time to be picked, packed and prepared for shipping. Once your order leaves our warehouse, the estimated delivery time is determined based on the delivery location.

No, we don’t like spam either, and we have a strict policy against sending unsolicited emails. If you’d like to receive newsletters from us, you can sign up on our homepage. If you’d like to unsubscribe from our newsletter please email us at info@aquanaturalstore.com If you aren’t signed up for our newsletter then you’ll only receive notification emails from Aquanaturalstore.com when you place an order. Those emails are just to keep you up to date on the status of your order.

Of course! We do offer Visa Checkout and Paypal, as alternative payment options. Please note that all Aquanaturalstore.com orders must be placed online. We do not accept phone orders.